privacy policy
At Helpwan, we take your privacy seriously.
Helpwan Privacy Policy
1. Introduction
Helpwan (“we,” “us,” or “our”) values your privacy. We are committed to safeguarding your personal data and being transparent about how we collect, use, and share it. This Privacy Policy explains our data practices and applies to Users, Volunteers, and User Organizations that use our platform.
2. Definitions
Personal Data: Any information relating to an identified or identifiable individual.
User: An individual who uses our Services.
Volunteer: An individual who provides advisory or volunteer services through our platform.
3. What Data We Collect
3.1 Data You Provide
Account Information: Name, email address, phone number, and any other information you provide during registration.
Payment Information: Billing details (processed via Stripe).
Communications: Information you provide when contacting support or engaging in volunteer sessions.
3.2 Automatically Collected Data
Usage Data: We collect information about how you interact with our platform, including session dates, page views, and interaction logs.
Device Data: Information about your device, including IP address, browser type, and operating system.
3.3 Data from Third Parties
If your access is provided through a User Organization, we may receive data about you from that organization, such as your name and email.
4. How We Use Your Data
We use your data for the following purposes:
Service Provision: To operate, maintain, and provide the Services you request, including matching you with Volunteers.
Payment Processing: To process transactions for volunteer sessions.
Communication: To send you administrative information, service updates, and security alerts.
Personalization: To personalize your experience and tailor our Services to your preferences.
5. Legal Basis for Processing
We process your data based on:
Contractual Necessity: To fulfill our obligations under the Terms.
Legitimate Interests: To improve our Services and ensure security.
Consent: For specific activities, such as marketing communications.
Legal Obligations: To comply with applicable laws.
6. Data Sharing
We may share your data with:
Service Providers: Third-party vendors who assist with payment processing (Stripe), hosting, and analytics.
User Organizations: If your access is provided by an organization, we may share your usage data with them.
Legal Authorities: When required by law or to protect our rights.
We do not sell your personal data under any circumstances.
7. International Data Transfers
We may transfer your data outside of the European Economic Area (EEA). When we do, we ensure adequate safeguards are in place, such as standard contractual clauses or adequacy decisions.
8. Your Data Rights
Under GDPR, you have the following rights:
Access: You can request access to the personal data we hold about you.
Rectification: You can request corrections to inaccurate data.
Erasure: You can request deletion of your data under certain circumstances.
Objection: You can object to data processing in certain situations.
Portability: You can request a copy of your data in a machine-readable format.